AAMC Introduces Groundbreaking Intermediated Motor Team for Streamlined Accident Claims

AAMC, a leading provider of motor vehicle accident management services in Australia, has unveiled a game-changing approach to handling motor claims with its new Intermediated Motor Team (IMT) framework. This innovative system, the first of its kind in the country, aims to transform the way motor insurance claims are managed from the moment an accident occurs.

Founded in 2002 by Steve Chapman and Simon Manolaros, AAMC has grown from addressing gaps in the motor loss assessing market to becoming a nationwide leader in comprehensive accident management solutions. The company's latest innovation, the IMT framework, represents a significant leap forward in the industry, offering immediate expert intervention and support from the instant a motor incident takes place.

The IMT framework is designed to take control of all accident management activities immediately following an incident. This includes triaging damage, facilitating communications, assisting with repair estimates, and initiating the assessment process. By setting up the claim for success from 'Day Zero', the IMT ensures a streamlined and efficient process that benefits all stakeholders involved in the claim.

One of the key advantages of the IMT approach is its focus on early intervention. Traditionally, the time between an incident and the lodgement of a claim can leave policyholders navigating repairs and managing business interruptions on their own. The IMT changes this dynamic by offering immediate support and guidance, allowing for meaningful cost control and a well-supported claims experience from the outset.

For insurance brokers, the IMT model represents a significant enhancement to their service offerings. It enables them to provide a high-quality, best-practice claims capability, ensuring that their clients receive the support they need during a critical time. This early intervention approach mitigates costs, identifies damage early, and engages with repairers and third parties proactively, resulting in a smoother, more efficient claims process.

The transparency provided by the IMT framework ensures that all parties involved in a claim have clear visibility of its status and what to expect next. This level of transparency and communication leads to higher satisfaction among all stakeholders, including brokers, insurers, and clients.

AAMC's commitment to operational excellence is evident in their approach to staffing the IMT. The company employs experienced motor loss assessors and customer service representatives who are dedicated to delivering top-tier outcomes for their clients. This expertise is particularly valuable given that AAMC serves the majority of the Australian motor insurance sector.

The introduction of the IMT framework comes at a time when the motor assessing industry is evolving. Historically, the sector was fragmented, dominated by small, localized providers. AAMC's nationwide presence and structured approach have helped to standardize and improve service delivery across the country.

As the largest and most experienced provider of specialist accident management and assessing services to the Australian motor insurance industry, AAMC's latest innovation is set to have a significant impact on the sector. The IMT framework not only streamlines the claims process but also has the potential to reduce overall costs and improve customer satisfaction across the board.

With this new approach, AAMC continues to set the standard for motor vehicle accident management in Australia. As the industry evolves, the company's focus on innovation and customer service positions it at the forefront of motor claims solutions. For more information about AAMC's services, interested parties can visit their website.