Better Trucks Unveils Checkpoint: AI-Powered Solution to Tackle Delivery Address Errors

Last-mile delivery logistics face a persistent challenge with address inaccuracies, and Better Trucks has developed a sophisticated solution to combat this widespread industry problem. The company's new Checkpoint technology aims to significantly reduce the estimated 3 million daily package misdeliveries in the United States.

With approximately 60 million parcels delivered daily, even minor address errors can create substantial logistical complications. Checkpoint employs a multilayered approach leveraging artificial intelligence, human intelligence, and direct customer engagement to validate and correct addresses before packages are dispatched.

The address validation process begins with AI-driven verification through multiple data sources, including Google Address Validation. When automated systems cannot resolve an address discrepancy, the Better Trucks Checkpoint team manually researches and attempts to correct the information. For unresolved cases, the system sends an SMS to the recipient, allowing them to verify and potentially correct their address details.

Mike Koleno, Better Trucks' Chief Technology Officer, described the technology as a proactive tool in the ongoing battle against inaccurate addresses. The system not only improves delivery success rates but also reduces operational costs associated with returned packages, which can be up to 30% more expensive than successful deliveries.

Better Trucks reports that bad addresses typically account for 0.5-1.5% of packages shipped through their network. By implementing Checkpoint, the company aims to minimize these errors and enhance overall delivery efficiency. The technology includes advanced features like geofencing during package drop-off, ensuring precise location confirmation.

Checkpoint represents a significant advancement in logistics technology, offering shippers a comprehensive solution to address validation challenges. The platform is available to all Better Trucks clients and can be white-labeled to maintain brand consistency in customer communications.

As e-commerce continues to grow, technologies like Checkpoint become increasingly critical in improving delivery accuracy, reducing costs, and enhancing customer satisfaction. By addressing a fundamental challenge in package delivery, Better Trucks is positioning itself as an innovative leader in last-mile logistics.