Central Asian Operator Modernizes Broadband Device Management with Incognito's Digital Experience Solution

Incognito Software Systems, a global provider of broadband service orchestration and device management solutions, announced today that a fast-growing Central Asian service provider has selected its Digital Experience (DX) Solution to centralize the management of customer premises equipment (CPE) across its fixed wireless access (FWA) and broadband services. The deployment, done in collaboration with value-added partner BM COM, aims to streamline operations, improve subscriber quality of experience, and reduce costs as the operator expands its high-speed connectivity offerings to residential and enterprise customers.

With rapid broadband service expansion and an increasing diversity of connected devices, the operator needed a scalable platform to efficiently manage multi-vendor CPE environments. Incognito's carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivering automated end-to-end device lifecycle management including configuration, monitoring, diagnostics, and firmware management. The scalable and extensible platform helps future-proof operations and ensures interoperability across diverse CPE environments over any access technology.

"We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow," said Gary Knee, CEO of Incognito. "Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks."

With Incognito's comprehensive approach providing visibility and control of the end-to-end lifecycle of devices, the operator can streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as the demand for full fibre grows. The solution empowers network operations and support teams with remote lifecycle control, continuous device monitoring, and advanced diagnostics. The integrated KPI Analytics Dashboard provides real-time reporting on device, in-home Wi-Fi, and access network parameters, giving the operator actionable insights into network health and service quality.

"Working with such dynamic and fast-growing operators has been exciting since the beginning," said David Mansfeld, Managing Partner at BM COM. "BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer."

This deployment highlights the importance of unified device management for operators transitioning to multi-access networks. By leveraging Incognito's solution, the Central Asian operator can reduce operational complexity and costs while enhancing service reliability, which is crucial for retaining subscribers in a competitive market. The integration of advanced analytics enables proactive network management, allowing the operator to address issues before they affect customers. As broadband demand grows, such scalable solutions become essential for maintaining high-quality service and supporting future expansion.