Club Cruise Launches Dedicated Viking Cruise Concierge Department Led by Rising Star Advisor

Club Cruise, a leading West Coast travel agency, has unveiled a dedicated Viking Cruise department designed to provide premium, personalized travel consultation for river and ocean cruise enthusiasts. The new concierge service, led by Heather Faith Huber, nicknamed 'Heather Viking,' represents a strategic expansion in luxury travel services targeting high-end cruise customers.

The department's launch comes on the heels of substantial growth in Viking cruise bookings, with Club Cruise reporting a 44% increase in river cruises and a 61% increase in ocean cruises over the past 18 months. Huber, recently recognized as a Rising Star by Top Travel Magazine, brings extensive expertise and a proven track record of high-volume sales and client relationship management.

Positioned as a white-glove service, the Viking Department offers specialized support that goes beyond traditional booking experiences. Expert agents provide comprehensive travel planning, including visa assistance, insurance coordination, flight arrangements, and custom pre- and post-cruise experiences. With more than 90% of 2025 cruise inventory already sold out, the department's priority access becomes particularly valuable for travelers seeking exclusive opportunities.

The department's unique value proposition centers on delivering personalized, relationship-driven service. Huber emphasizes that clients investing significant amounts—typically between $15,000 and $35,000 per journey—deserve more than transactional interactions. By offering Viking-certified agents and a Lincoln-based concierge team, Club Cruise aims to differentiate itself from impersonal overseas call centers.

Strategic features of the new department include free membership, expert agent training, and priority access to last-minute deals and sold-out itineraries. This approach reflects a growing trend in luxury travel toward more personalized, consultative service models that prioritize client experience and long-term relationships.

As the travel industry continues to recover and evolve post-pandemic, Club Cruise's targeted Viking Cruise department represents an innovative approach to meeting discerning travelers' expectations for high-touch, expert guidance in planning complex international journeys.