David Nevins Interviews Marshall Klein on Leadership and Legacy in Grocery Industry

David Nevins, president & CEO of Nevins & Associates, recently interviewed Marshall Klein, President at Klein’s ShopRites of Maryland, shedding light on the dynamics of running a family-owned supermarket chain in today's competitive market. Klein, a fourth-generation grocer, shared his perspectives on leadership, the importance of community in the grocery business, and how Klein’s ShopRite has navigated the challenges of the retail industry while maintaining its family values and commitment to quality.

Klein’s ShopRites of Maryland, a nine-store supermarket company and member of Wakefern, the nation’s largest retailer-owned cooperative, has been a staple in Harford County since 1925. The interview delved into how the company has evolved over the years, adapting to changes in consumer behavior and the retail landscape, while staying true to its roots. Klein's background, including his Doctor of Law from the University of Maryland and his role as the former Chief Operating Officer of Klein’s ShopRite, provided a unique lens through which to view the intersection of tradition and innovation in the grocery sector.

David Nevins, with over 30 years of experience in marketing and public relations, brought his expertise to the conversation, exploring the broader implications of family-owned businesses in the economy and the specific strategies Klein’s ShopRite employs to compete with larger chains. The discussion also touched on the role of Wakefern in supporting independent grocers and how collaboration within the cooperative has been key to Klein’s ShopRite's success.