Deepwatch Launches NEXA AI Platform to Transform Managed Detection and Response

Deepwatch, the leader in Precision MDR powered by AI and humans, has announced Deepwatch NEXA, the industry's first collaborative Agentic AI ecosystem delivering outcome-focused agents that transform how MDR providers and customers work together. NEXA combines natural language interaction with agentic AI intelligence to deliver real-time visibility, context, and actionable insights across the entire security lifecycle—enabling both MDR providers and customers to detect, investigate, and respond to threats faster while moving from reactive defense to proactive, business-aligned protection.

The NEXA AI ecosystem expands with the addition of three new customer experience agents that complement Deepwatch's existing SOC-focused agents—Investigative, Narrative, and Response—which enrich data, narrate findings, and drive rapid containment. This dual-use case strategy—one advancing AI in the SOC and the other enhancing the customer experience—demonstrates how NEXA unifies intelligence across the security lifecycle. Together, these six agents empower security teams and business leaders to transform complex data into decisive, risk-informed action.

Building on this foundation, NEXA's three new customer experience agents work collaboratively to elevate security outcomes, extend the power of AI beyond the SOC, and enable end-to-end intelligent security operations. The CTEM Agent provides real-time exposure insights and board-ready reporting by correlating signals from across the security stack, delivering unified, actionable visibility into an organization's risk landscape. The Detection Advisor Agent optimizes detection strategies aligned with MITRE ATT&CK, identifying coverage gaps, validating detections, and guiding continuous tuning. The Ticket Analyzer Agent performs deep analysis across historical and active tickets to identify patterns, relationships, and emerging threats.

Security teams are drowning in data but starving for transparency and actionable insights, according to Anand Ramanathan, Chief Product Officer at Deepwatch. NEXA changes that paradigm completely by giving analysts and customers shared, real-time intelligence in natural language, enabling faster threat containment, improved posture, and outcomes that customers can immediately understand and trust. Matthew K. Sharp, CISO at Xactly, noted that embedding NEXA AI Agents into their threat and vulnerability management programs has improved their understanding and use of data, helping drive positive outcomes for their business.

NEXA addresses critical challenges facing modern enterprises by enabling organizations to democratize security outcomes through unified insights from disparate tools and sources. It empowers anyone to explore data, ask questions in plain English, and make faster, smarter decisions while continuously improving posture and coverage by identifying exposures, coverage gaps, and detection priorities in real time. The platform accelerates decision-making from hours of analysis to seconds of insight and streamlines response and operations by connecting data, context, and action to drive stronger security programs.

For technical decision makers, NEXA eliminates fragmented visibility across tools and data sources, automates manual MITRE mapping and validation that slows investigations, and reduces manual workload that drives fatigue and delays. For business decision makers, NEXA provides clarity on how technical gaps impact business risk, eliminates manual SQL-based querying that slows decision making, and delivers instant visibility into ROI, coverage, and risk alignment—making board-ready insights available immediately. Unlike autonomous AI tools that simply automate tasks, Deepwatch NEXA delivers a collaborative ecosystem where AI intelligence works alongside human expertise, providing natural-language access to real-time insights for everyone from analysts to executives. For more information, visit https://deepwatch.com.