Gajen Kandiah on Leadership, AI, and the Power of Resilience

Gajen Kandiah, a global technology leader and former President and Chief Operating Officer of Hitachi Digital, discusses his unconventional path to leadership, the impact of AI on the workforce, and the lessons learned from his experiences at Cognizant and Hitachi. Growing up in Sri Lanka during civil conflict, Kandiah developed a leadership style marked by empathy, decisiveness, and a deep respect for people. His career, which began without a formal degree, was fueled by a relentless curiosity and a willingness to learn by doing.

Kandiah emphasizes the importance of responsible AI, advocating for a model that empowers rather than replaces workers. Through initiatives like the 12-week "AI Guilds," he demonstrates how technology can be leveraged to up-skill employees, ensuring they remain relevant in an AI-driven future. His leadership lessons from Cognizant and Hitachi highlight the value of investing during downturns, the importance of customer proximity, and the need for contingency planning.

Building trust and empowering teams to move quickly are central to Kandiah's leadership philosophy. He believes in the power of listening, transparency, and follow-through to foster an environment where smart risks are encouraged. His journey from a war-displaced boy to a CEO guiding global change underscores the role of resilience and adaptability in overcoming challenges.

Now, Kandiah is driven by the potential of AI to reshape every aspect of our lives. His commitment to learning and innovation, combined with decades of experience, positions him as a leader capable of navigating the complexities of technological transformation. His story is a testament to the power of resilience, curiosity, and the relentless pursuit of growth.