Hernando County Modernizes Utility Operations with Systems & Software's enQ CIS

Hernando County, Florida, is set to revolutionize its utility operations with the implementation of Systems & Software's enQ Customer Information System (CIS). This strategic move comes as the county faces challenges with its current system, which has struggled to keep pace with evolving needs and growth. The adoption of enQ CIS is expected to significantly enhance operational efficiency, automate key processes, and improve customer service for the county's expanding population.

The decision to partner with Systems & Software, a division of N. Harris Computer, addresses critical issues that have hindered Hernando County's utility operations. The existing system's limitations have led to an overreliance on manual processes and a lack of integration across essential systems such as customer service, billing, and meter reading. These inefficiencies have not only restricted the county's ability to scale its operations but have also impeded access to valuable data insights necessary for informed decision-making.

Melissa Cosme, Utilities Business Manager for Hernando County, emphasized the importance of this upgrade, stating, "Systems & Software's enQ CIS provides the automation, integration, and scalability we need to enhance efficiency and improve service." This sentiment underscores the county's commitment to delivering exceptional service to its residents through technological advancement.

The enQ CIS solution offers a comprehensive suite of features designed to address Hernando County's specific needs. It will streamline billing processes for over 16,500 monthly meter readings, facilitate integrated data sharing across various systems including GIS, meter management, and financial systems, and significantly enhance customer service capabilities. The implementation will also introduce a customer self-service portal and automated service orders, empowering staff to respond more quickly to inquiries and adapt to changing operational demands.

Shannon Martin, VP of Sales & Marketing at Systems & Software, expressed enthusiasm about the partnership, highlighting the enQ CIS's ability to tackle the challenges faced by modern utilities. The system's robust automation and data analytics capabilities are expected to support efficient operations and superior customer experiences, aligning with Hernando County's vision for modernized utility services.

The implementation process will involve close collaboration between Systems & Software and Hernando County's Project Management Team. This partnership aims to ensure a smooth transition and integration of enQ with existing and future systems, including InvoiceCloud, Bill2Pay, and AMI infrastructure. The result will be a fully modernized utility billing solution that can adapt to the county's growing needs and technological advancements.

This modernization effort by Hernando County represents a significant step forward in public utility management. By addressing current operational challenges and preparing for future growth, the county is positioning itself to provide more efficient, responsive, and customer-centric utility services. The implementation of enQ CIS is expected to yield benefits not only in terms of operational efficiency but also in improved customer satisfaction and data-driven decision-making capabilities.

As municipalities across the country face similar challenges in managing utilities amidst growing populations and evolving technology, Hernando County's initiative serves as a model for modernization. The success of this implementation could pave the way for other counties and municipalities to adopt similar solutions, potentially transforming the landscape of public utility management on a broader scale.

The adoption of Systems & Software's enQ CIS by Hernando County marks a pivotal moment in the county's approach to utility management. As the implementation progresses, residents can anticipate improved service delivery, more efficient billing processes, and enhanced communication channels with their utility provider. This forward-thinking approach not only addresses current operational challenges but also prepares Hernando County for sustainable growth and improved service delivery in the years to come.