Incognito Software Systems Partners with BM COM to Expand Advanced Device Management Solutions Across Europe

Incognito Software Systems announced a strategic partnership with BM COM, a value-added reseller and system integrator, to deliver advanced device and in-home Wi-Fi management solutions to broadband providers across Europe. This collaboration will provide European operators with access to Incognito's cloud-based Digital Experience (DX) Solution through BM COM's hosting services, offering a turnkey platform for configuring, monitoring, and managing customer-premises equipment while proactively resolving connectivity issues.

Gary Knee, CEO at Incognito, stated that this partnership demonstrates the company's commitment to expanding its global reach and providing innovative solutions to broadband service providers worldwide. The collaboration enables operators to meet their business objectives more efficiently while supporting the increasing demands of modern connected homes. Through this arrangement, BM COM will offer a fully managed SaaS deployment of Incognito's DX Solution, allowing service providers to implement and scale advanced end-to-end device management and telemetry capabilities without adding operational complexity.

David Mansfeld, Managing Partner at BM COM, emphasized that the partnership enhances the value proposition for customers by combining best-in-class device and Wi-Fi management solutions with hands-on services to ensure successful deployments. The collaboration empowers service providers with tools to improve operational efficiency, gain real-time visibility into connected home environments, and elevate overall customer experience. The combined expertise of Incognito's industry-proven software solutions and BM COM's regional support and technical expertise enables service providers to reduce costs while meeting growing demand for reliable, high-performance broadband services.

Incognito's DX Solution represents a carrier-grade, vendor-agnostic platform featuring an award-winning Auto Configuration Server (ACS) with User Services Platform (USP) support available at https://www.incognito.com. The platform enables seamless device management, automated network-wide monitoring, and real-time analytics across any access technology. Supporting standards such as TR-069 and TR-369 (USP), the solution provides enhanced visibility, lifecycle control, and self-care tools for in-home devices and services. The platform also allows deployment of smart home applications directly on customer-premises equipment using virtualized containers, significantly improving subscriber quality of experience.

The partnership addresses the critical need for advanced device management solutions in the European broadband market, where service providers face increasing pressure to deliver reliable connectivity and innovative smart home services. By leveraging cloud-based technology and regional expertise, the collaboration positions European operators to better compete in the rapidly evolving broadband landscape while meeting customer expectations for seamless connectivity and advanced home services.