Intershop Simplifies AI Adoption in B2B Commerce With Spring 2026 Release

Intershop Communications AG, a global provider of agentic B2B commerce solutions, today announced the Spring 2026 Release of the Intershop Commerce Platform. The release focuses on practical AI, introducing new capabilities to help B2B merchants adopt and scale AI solutions in daily operations.

“The cost/benefit calculation for adopting AI hasn’t always been straightforward for B2B merchants,” says Markus Dranert, CEO of Intershop. “With the Spring 2026 Release, we're showcasing how AI makes a real impact across the buyer and merchant journeys.” The release includes pre-integrated copilots and agents designed to provide an easy entry point into agentic commerce.

The LLM-powered Copilot for Buyers now supports a wider range of aftersales scenarios, leveraging contextual data such as installed base information and customer history. It can send service reminders, link with manufacturer systems for maintenance flags, and recognize dirty or damaged spare parts using the new high-accuracy Visual Product Finder. Product discovery enhancements include ACP (Agentic Commerce Protocol) product feeds, enabling catalogs to be searchable via LLM-based environments like ChatGPT. The Product Content Agent also provides generative engine optimizations (GEO) in product descriptions.

Intershop is releasing the Copilot for Merchants into general availability with a critical mass of agents and proactive agent workflows. New capabilities include an agent task overview for scheduling and monitoring tasks, with agents providing summaries and recommending next steps. The newest agent is the Competitive Intelligence Agent, which tracks market developments and competitor activity, summarizing insights for data-driven decision-making. The copilot also expands as a central interface for managing platform functions through natural-language prompts.

To support adoption, Intershop introduces a unified pricing model for AI capabilities. Customers can choose credit-based subscriptions that provide flexible access across all copilots and agents, rather than licensing individual components. “The bottom line matters for merchants, who are under economic pressure to do more with less,” says Nils Breitmann, Senior Director of Artificial Intelligence at Intershop. “The new packages lower the barrier for merchants to test AI, prove its value, and stay flexible as they grow.” For more information, visit the release landing page.