iuvo Achieves Microsoft's Inaugural Support Services Designation

iuvo announced that it is among the first companies in the world to earn Microsoft's new Support Services designation, a recognition that publicly validates partners with demonstrated excellence in delivering high-quality support across the Microsoft Cloud. Launched at Microsoft Ignite 2025, the Support Services designation recognizes partners who meet rigorous standards for support capability, customer satisfaction, operational excellence, and proven performance. The designation also enables customers to identify high-performing support partners through public Microsoft badging, creating a clear differentiator in a crowded marketplace.

According to Microsoft's program documentation, designated partners must pass a stringent, third-party audit of support capabilities and processes, support staff expertise, customer satisfaction programs, and case performance metrics, including the ability to minimize escalations to Microsoft. To achieve this recognition in the first wave, iuvo demonstrated exceptional performance across all criteria, reinforcing its reputation as a strategic, high-touch partner for Microsoft 365, Azure, and multi-cloud environments.

"It's an incredible honor and a validation of the work we've been doing for years," said Bryon Beilman, President & CEO at iuvo. "Being among the first globally shows that iuvo is not just keeping pace with industry standards; we're helping set them. It reflects our relentless focus on excellence and innovation in IT support." This new designation signals to the market that iuvo consistently delivers a level of support recognized by Microsoft as exceptional. With customer expectations rising, particularly around cloud performance, operational continuity, and secure digital experiences, Microsoft developed this designation to help organizations easily identify partners capable of delivering advanced support outcomes.

Microsoft describes designated partners as those able to provide elevated support, priority escalation paths, and exceptional customer experience, benefits that directly translate into reduced downtime, faster resolutions, and more resilient operations for end customers. "Clients can feel assured that they're working with a partner recognized by Microsoft for delivering the highest level of support," said Beilman. "This designation means faster resolutions, deeper technical expertise, and a proven ability to handle complex environments. It's a clear signal that their business is in capable hands." "Our customers have always valued our expertise and high-touch support, but it is nice to be recognized by Microsoft for this as well," he added.

Earning the designation required meeting strict prerequisites, including prior Solutions Partner designations, CSP authorization, and existing advanced support plans, followed by rigorous audits and validation. Beilman attributes iuvo's early achievement to the strength of its team: "In two words: our people," he said. "We earned this early because of our proactive approach and deep technical expertise. Our team doesn't just react to issues; we anticipate them. We invest heavily in training, process improvement, and customer success, which positions us ahead of the curve." "This designation signals that iuvo is a trusted leader in advanced support services," said Beilman. "We're not just an IT service provider; we're a strategic partner capable of guiding businesses through complex technology challenges with confidence and precision."

As Microsoft notes, designated partners stand out due to their ability to deliver support at scale, reduce escalation rate, and support cloud adoption and growth. This designation comes at a pivotal time as organizations demand faster, smarter, and more personalized support from their technology partners. Customer expectations have evolved dramatically, and Microsoft created the Support Services designation to ensure businesses can identify partners who meet these higher standards. "Customer expectations have evolved. They want faster, smarter support," Beilman said. "This designation reflects that shift and ensures businesses know exactly which partners deliver at that level." "For the businesses we serve, this means quicker access to advanced resources, priority escalation paths, and solutions that minimize downtime," he added. "Our deep expertise means we can often resolve issues without escalating to Microsoft, but when escalation is needed, we take it directly to Microsoft's highest tier."