Liveops Wins Multiple Stevie Awards for Customer Service Excellence

Liveops has announced its achievement of one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service. For the second consecutive year, the company received the Gold Stevie Award for Customer Service Training or Coaching Program of the Year, along with Silver Stevie Awards for Contact Center or Customer Service Outsourcing Provider of the Year, Award for Innovation in Customer Service, and Best Customer Satisfaction Strategy. This consecutive Gold recognition underscores Liveops' commitment to learning and development, including its innovative Learning-as-a-Service model that enhances agent preparedness through efficient onboarding, certification, and coaching, enabling enterprise programs to launch swiftly while maintaining quality even as demand fluctuates.

The Stevie Awards for Sales and Customer Service celebrate the accomplishments of professionals in contact centers, customer service, business development, and sales on a global scale. These accolades highlight Liveops' results-oriented approach to service delivery, which integrates highly skilled on-demand talent, precision scheduling, and effective AI to assist enterprises in scaling operations without compromising quality, compliance, or customer trust. Molly Moore, Chief Operating Officer of Liveops, stated that this recognition signifies the company's dedication to providing high-quality, flexible customer experience solutions that clients can rely on. She emphasized that trusted agent certification programs set a high standard for quality, while ongoing investment in AI and LiveNexus—the AI and human orchestration platform—empowers the company to assist enterprises in modernizing their customer experience operations with assurance.

Recently, Liveops launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases within a controlled environment, apply governance and measurement, and scale proven solutions into production. Jim Watson, Chief Executive Officer of Liveops, remarked that recognition across multiple Stevie categories reinforces that innovation at Liveops is centered on execution rather than hype. He noted that LiveNexus embodies this philosophy, enabling clients to modernize responsibly while upholding quality, compliance, and trust. The platform leverages real-world CX data and a nationwide talent network to allow brands to test, learn, and implement AI-driven solutions with operational rigor, accountability, and speed, as detailed at https://liveops.com.

This achievement matters because it validates Liveops' approach to blending human expertise with technological innovation in the customer service sector. In an industry where quality and scalability are often at odds, these awards demonstrate that flexible workforce models combined with advanced AI can deliver consistent, high-touch customer support. The recognition across training, innovation, and satisfaction categories indicates a comprehensive excellence that addresses both agent development and customer outcomes. As enterprises increasingly seek reliable partners for digital transformation in customer experience, Liveops' Stevie Awards position it as a proven leader capable of navigating the complexities of modern CX demands while maintaining the human connection that builds brand loyalty.