Marchex Announces Major Executive Leadership Changes as CEO Steps Down

Marchex, a company specializing in AI and conversational intelligence solutions, announced substantial changes to its executive leadership team. Chief Executive Officer Edwin Miller is stepping down from his role and will transition to serve as a senior advisor to the Chairman. This leadership shift comes as the company positions itself for expanded growth in the competitive AI market.

In conjunction with Miller's departure, the company announced several key promotions within its executive ranks. Troy Hartless, previously serving as Chief Revenue Officer, has been appointed to the additional role of President. Francis Feeney, who held the position of Chief Corporate and Legal Affairs Officer, has been named Chief Operating Officer. Brian Nagle, formerly Senior Vice President and Controller, has been promoted to Chief Financial Officer.

Russell Horowitz, Chairman of Marchex, expressed gratitude for Miller's contributions, stating that substantial progress has been made in the company's evolution since Miller joined to lead the organization. Horowitz emphasized that Marchex is well-positioned to expand customer penetration and grow its addressable market with a growing portfolio of AI products and capabilities that are driving increasing sales pipeline. The company's strategic focus remains on growth and execution of increasing opportunities in the conversational intelligence space.

Miller reflected on his tenure, noting his pride in leading the 'OneStack' initiative, business alignment efforts, and building a more unified organization since joining the company in February 2023. He expressed confidence that Marchex is well-positioned for future growth with innovative AI-driven product offerings and increasing operating efficiencies. The leadership changes come as Marchex continues to develop its AI-powered solutions for market-leading companies across various B2B2C vertical markets.

For additional information about Marchex and its comprehensive suite of conversational intelligence solutions, visit https://www.marchex.com. The company anticipates that its financial results for the third quarter of 2025 will align with the financial outlook provided in its second quarter 2025 earnings release, indicating stability during this leadership transition period.