NFON Launches NEXUS CONNECT 2026 to Accelerate AI Business Communications Through Partner Ecosystem

NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications, has reached a further milestone in implementing its NFON Next 2027 strategy program. With the launch of its modular license model and NEXUS partner program, NFON is concretizing measures introduced in financial year 2025 to further develop its product portfolio, simplify commercial setup, and strengthen partner enablement. NEXUS CONNECT 2026 provides the central framework to operationally activate and implement these innovations together with a strong partner ecosystem represented by more than 250 participating partners.

Andreas Wesselmann, CEO of NFON AG, stated that NEXUS CONNECT 2026 signals an important step for NFON and its partners, marking an innovation-driven transformation from traditional cloud telephony to AI-based business communications. The solutions-oriented product portfolio strengthens existing customer and partner relationships while opening access to new market segments and strategic partners. With NFON Next 2027, NFON aims to establish itself as the leading provider of AI-based business communications in Europe, combining technological and organizational development with commercial scaling. Key foundations include expanding its AI portfolio with products like Nia, AI Essentials, and Nia FrontDesk, integrating botario, and expanding partnerships.

The modular license model and NEXUS partner program refine the operational implementation focus of NFON's strategy, aiming to reduce portfolio complexity, standardize sales and cooperation models, and create a consistent foundation for collaboration. The license model uses packaged licenses for business telephony reflecting different user roles and scenarios, integrating core telephony functions and AI-based services. NEXUS combines partner roles and commission models into a single program supplemented with structured support offerings for sales, implementation, and scaling. Alexander Wettjen, Executive Vice President Sales and Marketing, noted these commercial structures give partners maximum transparency and flexibility while reflecting customer needs, with AI positioned as a natural part of the offering.

AI is firmly embedded in NFON's product and technology roadmap, forming an integral part of existing portfolio areas and driving continuous development. The service portfolio is structured along product areas: Business Telephony, Intelligent Assistant, and Customer Engagement. Business telephony provides the technological and commercial foundation, with expansions like AI functions on desk phones enabling device-independent use of productivity functions. The Intelligent Assistant area drives scaling of AI-based automation through standardized AI agents and integration with voice and chat channels. The Customer Engagement area addresses requirements across the customer interaction spectrum, with AI supporting efficient processes and cross-channel integration. Integration solutions enable connection to existing IT landscapes and portfolio-wide use of AI functions.

Successful implementation of NFON's strategy is closely linked to systematic partner enablement, with NEXUS CONNECT 2026 providing the operational framework. A preceding hackathon involved over 60 partners working with NFON experts on real-world use cases, focusing on co-creation and direct implementation rather than training. The close integration of technology, partners, and organization is a key success factor, supported by NFON's certification as a Top Employer 2026, confirming organizational foundations for transformation and growth. Andreas Wesselmann emphasized that artificial intelligence is fundamentally changing business processes, and NFON is consistently integrating AI into its platform, products, and business logic, with 2026 characterized by scaling, monetization, and partner enablement. For more information, visit http://www.nfon.com/.