SNAH Healthcare Launches Senior Transportation Partnership with West Haven, CT

SNAH Healthcare announced the official debut of their new partnership with the City of West Haven to provide non-emergency medical transportation and senior center shuttle services through an extensive competitive municipality bidding process. While the program focuses on transporting individuals, its true aim is building a new transportation model around trust, safety, and efficiency of governmentally funded transportation services for the community. This strategic partnership solidifies SNAH Healthcare's commitment to providing reliable, dignified, and technologically advanced transportation solutions for vulnerable populations.

The service will provide daily shuttles to the West Haven Senior Center and designated locations for grocery shopping, utilizing the existing schedule for residents. What differentiates SNAH Healthcare from other NEMT providers is its continued commitment to upholding safety, integrity, transparency, and fraud prevention—critical components of any public sector partnership. Every SNAH vehicle providing NEMT and senior center shuttle service for West Haven will be outfitted with an extensive suite of security features from day one.

SNAH's fleet of modern white shuttles are all equipped with front and back-facing cameras that create a complete visual record of each trip for both passenger and driver safety. Every vehicle will have real-time GPS tracking to ensure transparency to municipal partners, allowing service delivery to be tracked in real time, including compliance with established routes, timeliness of service, and maximum use of resources. One significant feature is the commitment to door-to-door assistance for West Haven's senior population, many of whom have mobility challenges. SNAH's trained professional drivers will provide hands-on assistance from home to shuttle seat and back, combining a person-centered approach with technological foundations to make the process compassionate and accountable.

Government agencies and prospective vendors often rate fraud and misuse of NEMT funding as their primary concern. SNAH has built its entire operational model with the specific intention of reducing fraud by offering partners full visibility of every step in the trip continuum. This provides confidence against fraudulent billing or "ghost rides," resulting in peace of mind and tangible ROI through reduced costs. Paulina Wierzbicka, President of SNAH Healthcare, stated, "We acknowledge and understand that municipalities have a fiduciary obligation to their taxpayers. Our technology and processes are intended to enhance municipalities' control and verification processes, and therefore, will not provide a 'black box' environment for our partners."

The successful launch in West Haven represents the experience and expertise of SNAH's executive team in managing publicly funded transportation and home-care programs. As the company competitively pursues other bid opportunities nationwide, it emphasizes offering more than just vehicles and drivers—providing a secure, transparent, future-proof partnership that puts communities' needs first while protecting taxpayers' investments. For more information on services and partnership opportunities, visit https://www.SNAH.org.