TeamViewer AI Adoption Soars with 400% User Growth and Significant Efficiency Gains

TeamViewer reports significant adoption of its artificial intelligence offering only three months after initial product promotion. The company's AI technology has automatically summarized more than 270,000 IT support sessions, with session summaries growing fourfold from August to October 2025 compared to the previous three-month period. Approximately 10,000 customers have signed up to use TeamViewer AI, with active user growth accelerating dramatically throughout 2025.

Customer adoption metrics demonstrate strong market acceptance, with the number of customers actively using AI features growing by 60% from September to October and achieving 400% growth since July. These rapid adoption rates indicate strong customer interest in AI-powered IT support solutions that deliver measurable efficiency improvements. Customers report substantial efficiency gains including 5-10 minutes of documentation work saved per IT ticket and up to 25% faster issue resolution times.

As a pioneer in secure remote connectivity and leader in Digital Employee Experience management, TeamViewer leverages its extensive proprietary data to build AI momentum. The company serves more than 645,000 paying customers and handles more than 1 billion remote connections annually to various devices. TeamViewer also accesses telemetry data from millions of devices where its DEX client monitors device health and performance while automatically remediating IT issues in real-time.

Mei Dent, TeamViewer's CPTO, emphasized the company's evolution toward proactive and autonomous IT support solutions. The integration of 1E's real-time auto-remediation capabilities positions TeamViewer as a comprehensive solution for IT support and endpoint management in the era of agentic AI. The rapid customer adoption demonstrates the tangible return on investment that AI solutions are already delivering for organizations seeking to optimize their IT operations.

TeamViewer will showcase its complete AI offering at the upcoming Microsoft Ignite conference in San Francisco, including next-generation innovations around autonomous AI agents for IT support. The company continues to build its unique agentic proposition based on differentiated proprietary data, leveraging its position as a global leader in digital workplace solutions to drive further AI innovation in the IT support landscape.