TeamViewer AI Adoption Surges with 400% User Growth and Significant Efficiency Gains

TeamViewer reports significant adoption of its artificial intelligence offering, only three months after a first promotion of the product. To date, TeamViewer AI has automatically summarized more than 270,000 IT support sessions. From August to October 2025, session summaries grew 4x versus the previous three months. TeamViewer AI customers report substantial efficiency gains, including 5-10 minutes of documentation work saved per IT ticket and up to 25% faster issue resolution.

These sessions were generated by approximately 10,000 customers who opted in to use TeamViewer's AI features. From September to October, the number of customers actively using these features grew by 60%. From July to October, active users grew by 400%. As a pioneer in secure remote connectivity and leader in Digital Employee Experience management, TeamViewer is well-positioned to use its differentiated set of proprietary data to build further AI momentum.

The company has more than 645,000 paying customers, more than 1 billion remote connections to a multitude of devices each year and access to telemetry data of millions of devices, where a TeamViewer DEX client is monitoring device health and performance and automatically remediating IT issues in real-time. Mei Dent, TeamViewer's CPTO, said the rapid adoption of AI solutions demonstrates the real ROI this is already delivering for customers.

TeamViewer will be exhibiting at this year's Microsoft Ignite conference in San Francisco and showcasing its complete AI offering including the next innovation around autonomous AI agents for IT support. The company is building a unique agentic proposition based on differentiated proprietary data, evolving from reactive to proactive IT management solutions. Further information can be found at https://www.teamviewer.com.