Text Secures Patent for Integrated Asynchronous and Real-Time Communication System

Text, a global frontrunner in B2B text communication solutions, has been awarded its fifth patent by the United States Patent and Trademark Office (USPTO). The patent covers a groundbreaking system and method that integrates asynchronous messaging with real-time communication, allowing users to transition smoothly between different communication modes within a single platform.

The newly patented technology addresses a critical need in modern communication, where users often require both asynchronous methods (like email or SMS) and real-time interactions (such as voice or video calls). Konrad Kruk, Head of Widget and the patent's author, explains, "Customers want to communicate with companies in various ways. Sometimes, an email or another method that allows the recipient to respond later is best, which is asynchronous communication. However, sometimes rapid, direct, real-time interaction is necessary. Our technology enables seamless integration of these communication types."

This innovation is expected to bring significant benefits to Text's clients and end-users. The system improves communication efficiency by reducing the need to switch between different tools, enhances user experience by allowing effortless transitions between messaging and real-time conversations, and increases accessibility by ensuring important messages and interactions are not missed.

Furthermore, the patented solution offers easier and more efficient record-keeping, as it synchronizes and records all communications. This feature is particularly valuable for legal, compliance, and reference purposes. The system's scalability and flexibility also make it adaptable to various organizational sizes and industries.

Katarzyna Rogowska, head of Text's legal department, emphasized the significance of this patent, stating, "This is our fifth patent, confirming our position as one of the technological innovators in the industry. We are especially proud because the secured solution introduces significant improvements in online communication, ensuring companies maintain uninterrupted and consistent communication with customers across various industries."

The patented technology is expected to have a substantial impact on customer service, remote work, and collaborative projects. It allows internet users communicating with companies via solutions like LiveChat to enjoy seamless communication, effortlessly transitioning between messaging and real-time conversations.

Text, formerly known as LiveChat, operates in the customer service business and is a leader in the global market for live chat solutions. The company's product portfolio includes ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. LiveChat, their flagship product, is used by over 37,000 companies in 150 countries, supporting customer service, online sales support, and lead generation.

As businesses continue to prioritize efficient and effective communication with their customers, Text's patented system for combining asynchronous and real-time communication is poised to play a crucial role in shaping the future of customer interaction and support across various industries.