UST Strategic Investment in aiOla Advances Voice-Agentic AI for Frontline Operations

UST has made a strategic investment in aiOla to accelerate the global expansion of hands-free voice AI automation for frontline operations. This investment follows a successful collaboration initiated and incubated by UST's open-innovation arm, UST Spark, and strengthens UST's presence at the intersection of human-AI interaction. The partnership positions both companies to transform the frontline worker experience in intensive verticals such as healthcare and life sciences, retail, manufacturing, and automotive through AI and natural voice-to-system execution.

While enterprises have primarily integrated AI into back-office processes, valuable frontline data has lagged due to reliance on unconnected keyboards, clipboards, and fragmented apps. Natural and agentic voice processing efficiently captures this critical frontline data, resulting in superior demand forecasting and richer insights while reducing costs associated with traditional manual data capture methods. aiOla's platform turns shorthand data captured through spoken inputs into structured, auditable information, enabling frontline workers to interact with their systems via voice input in any environment.

The technology overcomes background noise, accents, and jargon to help workers operate faster, reduce manual errors, and seamlessly capture critical information. This approach replaces keystrokes with agentic, voice-led workflows that capture triple the data three times faster. UST invested in aiOla because it is the only voice-to-workflow platform purpose-built for enterprise operations, scaling in jargon-heavy, industry-specific environments while adapting to each site's terminology and enforcing consistent processes across locations.

As a key strategic partner for Fortune 500 enterprises, UST is well positioned to streamline the rollout of this innovative technology to clients, allowing them to benefit from a holistic approach to products and platforms that support complex work processes. Manu Gopinath, President of UST, stated that integrating advanced voice and conversational AI technologies with UST's platforms empowers frontline workers with seamless, intuitive experiences, automating data capture, accelerating workflows, and optimizing operational efficiency at scale. These capabilities redefine how work gets done in the field, bringing actionable intelligence and measurable outcomes directly to those who deliver value daily.

Amir Haramaty, President and Co-founder of aiOla, emphasized that UST is the ideal partner to bring aiOla's voice-agentic workflows into the heart of the enterprise. Together, they enable organizations in critical industries like pharmaceuticals and manufacturing to replace manual, error-prone processes with seamless, voice-driven workflows that provide teams real-time access to data and processes, unlocking a more efficient and agile way of working at scale. The partnership strengthens aiOla's ability to bring innovation to market and scale voice-agentic automation in mission-critical settings across various verticals, though the investment value was not disclosed.