Automatic Payroll Systems, Inc. (APS), a best-in-class workforce management technology provider, has earned the #1 ranking for technology and support based on customer feedback in G2’s Winter 2023 reports.
APS earned a total of 45 awards and outranked hundreds of software vendors across several report categories, including Best Relationship, Best Support, Best Usability, and Best Results. APS has continually ranked high in G2’s reports for software and support since 2014.
APS was also named Most Implementable and Users Most Likely to Recommend for its technology and services. These awards and rankings demonstrate APS’ commitment to providing easy-to-use technology and a personalized client experience. Their customer-centric philosophy results in industry-leading retention and satisfaction ratings, as evidenced in G2’s reports.
G2 Software and Support Ratings
- Relationship Score: 90% compared to the 80% industry average
- Quality of Support Score: 95% compared to the 88% industry average
- User Adoption Score: 91% compared to the 81% industry average
- Usability Score: 91% compared to the 86% industry average
- Results Score: 82% compared to the 78% industry average
- Likelihood to Recommend Score: 91% compared to the 86% industry average
G2 Award Scoring Methodology
To earn a mid-market award, APS had to receive at least ten reviews from a business with at least 50-1000 employees. Reviews mentioning customer satisfaction were then analyzed against G2 scoring indexes to determine category-specific rankings. APS has over 649 reviews, earning mid-market awards across the Implementation, Relationship, Usability, and Results categories.
These awards demonstrate a commitment to creating intuitive products that help customers streamline their processes and meet their goals. Clients benefit from user-friendly technology and personalized support for a greater return on their investment.
G2 understands that clients need efficient software that automates processes and reliable support to achieve their long-term goals. That’s why G2 is dedicated to creating customer-centric software and organization. G2's mission is to make payroll and HR easier, and the G2 awards earned this quarter prove that we are achieving this goal.
APS has a mission: to make payroll and HR easier. APS designs its unified solution to simplify workforce management tasks for mid-market organizations. APS provides clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform.
Mid-sized businesses choose APS as their workforce partner because of our focus on the customer experience. As a result, we continually maintain 98% customer retention and satisfaction rates. For more information on APS and how we can help make payroll and HR easier for your mid-market business, visit https://www.apspayroll.com.
G2 is the world’s leading business review platform. Known as the tech marketplace, G2 leverages more than 280,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2’s site to gain unique insights. G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.